Why Is an HP Call Center Agent Not Allowed to Speak Tagalog? (What kind of customer service is this?)
Last night, I happened to be watching TV, and heard in the background the remarks being made by a friend who was talking with someone on the phone. The person on the other line happened to remark in the affirmative that "he's from the Philippines" and my friend casually pointed out what his experience with previous call center agents that "they're not allowed to speak in Tagalog" [ wanna learn to speak Tagalog? click here] even if the customer (who in the case of my friend) happens to speak Tagalog. My friend whom I've known back in the Philippines wanted to seek help on certain problems he's been encountering with his recently brought HP Laptop . I could not help but say: "That's stupid!" I've heard this thing happened before, and I'm posting this blog just to express my disgust over this practice. Yet I'm curious why exactly? I should have asked my friend to ask the agent the reason behind the policy (are they actual...